Filtermist, the UK’s leading provider of LEV extraction systems, is offering all of its customers free access to a brand-new 24-hour emergency breakdown cover service for all makes and models of LEV (local exhaust ventilation) equipment.
Customers who are eligible to access this service will be able to call a dedicated phone number at any time of the day or night to report a breakdown. A Filtermist Engineer will visit their site as quickly as possible, with a guaranteed response time of no more than six hours from the time of their call.
The new service is designed to support all of Filtermist’s aftermarket customers, as Director of Group Shared Services, Jo Morris, explains, “As a UK manufacturer ourselves, we know how important it is to minimise downtime. Any issues with the performance of LEV equipment can halt production and this can hit our customers’ bottom line.
“This is why we now offer all of our customers access to 24-hour emergency breakdown cover completely free of charge. Customers only pay for what they use, and all costs are totally transparent from the outset. If customers never access the service, they won’t pay a penny.”
A breakdown report will be emailed to the customer within 48 hours of a site visit detailing the cause of the issue and any actions that were taken to get the LEV system up and running again.
Any customers that want to take advantage of the peace of mind this service offers will just need to sign an agreement confirming the following to ensure they are eligible for cover:
- Critical spares are held on site
- LEV systems are serviced at least once a year by Filtermist Service Engineers
- LEV systems are tested at least once every 14 months by Filtermist Service Engineers
“We know that extraction isn’t the most exciting part of a production facility, but if it stops working for any reason this can cause customers a real headache,” continues Jo. “Keeping critical spares on site and being able to access support as soon as there is an issue means customers can keep downtime to an absolute minimum in the event of a problem.
“We are constantly trying to identify ways that we can make life easier for our customers so they can concentrate on production – we are confident that this new service offering will be widely welcomed across a wide range of industries.”
Filtermist’s emergency breakdown cover service is currently available for all customers based in mainland England and Wales, and the Telford based company hopes to extend coverage to customers in the rest of the UK over the coming months.
Call Filtermist’s team on 01952 290500 or email [email protected] to find out more.